> I just don’t understand why they shut them down in the first place. They couldn’t have cost much to keep running. They provide a huge amount of value in the f

> I just don’t understand why they shut them down in the first place. They couldn’t have cost much to keep running. They provide a huge amount of value in the form of free support for their products. What am I missing? Businesses are actually pretty stupid, and often make decisions based on narrow and parochial criteria without considering important factors and externalities (from the decision maker's perspective). For instance, we've had our internal corporate wiki (or wiki equivalent) nuked on several occasions, with little to no supported migration path. The nuking is presented as an "opportunity" to "clean up," and I get the impression they're result of cost-saving migrations (e.g. cancel contract with one intranet provider, because a better deal was to be had with another). I don't think the "owner" of the intranet understands it as anything more than an announcement board and a place for storing FAQs. The result is we've lost a lot of documentation for apps that at the time of the nuking weren't supported by an engaged and future-thinking developer, who was unwilling to put in the thankless and unfunded legwork to migrate documentation thoroughly. Those apps still need to be supported, it just becomes harder to do it properly.