3 ms·
I called WePay and talked to a sales rep. The "API side" was busy so he said they'd get back to me, but I never heard from them: https://github.com/whit537/www
by whit537 14y ago
I called WePay and talked to a sales rep. The "API side" was busy so he said they'd get back to me, but I never heard from them:
https://github.com/whit537/www.gittip.com/issues/69 https://github.com/whit537/www.gittip.com/issues/69
By contrast, Balanced stepped forward and contributed the bulk of the integration with their service:
https://github.com/whit537/www.gittip.com/pull/137 https://github.com/whit537/www.gittip.com/pull/137
To be honest their product isn't as tight as Stripe (had to work around a few library bugs and deployment hiccups), but they have been super open and supportive and respectful of Gittip as a community.
- samstave 14y agoYou're comment should be required reading for HNers. SUPPORT is critical even over "coolness and hype" The fact that these other solutions MAY be better - your experience is with Balanced is going to be what sets them apart and gives them your business. I'd be willing to bet that the Balanced folks have experience working as contractors. Contractor work is founded on features and capabilities, but their work is kept alive and well through the relationship and support they give their customers. This is the failing of many "rock star" developers - you may have an incredible resume, but if you're an asshole who would want to work with you.
- whit537 14y agoFor the record, I did receive an email from WePay in response to this comment: "I realize that there's nothing to be done now, but wanted you to know that we do take customer service seriously and apologize for the lack of follow up."