3 ms·
>in the same way e-commerce killed off catalog and phone ordering systems Something about all this feels a bit backwards though, ultimately all these websites
by krackers 2y ago
>in the same way e-commerce killed off catalog and phone ordering systems
Something about all this feels a bit backwards though, ultimately all these websites have some underlying API they're hitting. The "right" thing would be to just expose that API directly, and then an LLM could convert user input into a request that hits the endpoint. I think that was supposed to be the vision of Siri and such, but it never materialized because even if 3rd party integration was feasible natural understanding wasn't cracked yet.
Now that we finally have good natural language understanding, instead of executing on that vision, we're going backwards and having agents navigate websites as humans do?? If it does take off, the natural end-point is going to be that pages might have an alternate version that's simplified to make it easier for such agents to do their thing, just as web pages adapted for mobile formats.
- hipadev23 2y ago> The "right" thing would be to just expose that API directly 100%. You absolutely get it, and also the implications, and also the outcome. Humans will more and more rely on their AI assistants to take care of mundane things for them. If your site is difficult for an AI assistant to use (due to anti-bot behavior, or an overly complex flow that confuses LLMs, or whatever) your business will suffer. It's gonna be glorious if every retailer starts publishing a swagger API to facilitate automated transactions.