3 ms·
As if official Indian tech support is not a scam..
by moi2388 2y ago
As if official Indian tech support is not a scam..
- quesera 2y agoSupport quality is a function of cost, which is a function of customer value. Low-margin businesses will hire low-cost support on whatever continent it's available.
- silisili 2y agoSo worst case, it's a scam. Best case, it's some useless cutrate support or sales call. Sounds like this is absolutely an indicator not to bother.
- quesera 2y agoThe best indication not to bother answering is that they called you. Doesn't matter how familiar their accent sounds. They are not calling for your benefit. No need to get xenophobic about it.
- ruszki 2y agoHigh-margin businesses too. Useless, powerless customer support is the default. Most of the time, even in person.
- quesera 2y agoLow-margin businesses always have bad support, and there's nothing you can do about it. High-margin businesses usually have passable or good support. If your vendor of choice does not, you have chosen the wrong vendor and should switch. There are other options that do a better job.
- paulryanrogers 2y agoI've talked to some terribly unqualified Indian support folks. And I talked to some really talented ones who saved me a lot of time and headaches.