3 ms·

> The caller's accent (wtf) You don't have to pretend to be confused. The industry of Indian scam call centers is not a crazy conspiracy invented by racists.

by hbn 2y ago

quesera 2y ago
> The industry of Indian scam call centers was not invented by crazy racists. Nor was the industry of Indian legitimate call centers. You cannot glean any useful signal of legitimacy from the caller's accent. That's the WTF.
- moi2388 2y ago
  As if official Indian tech support is not a scam..
  - quesera 2y ago
    Support quality is a function of cost, which is a function of customer value. Low-margin businesses will hire low-cost support on whatever continent it's available.
    - silisili 2y ago
      So worst case, it's a scam. Best case, it's some useless cutrate support or sales call. Sounds like this is absolutely an indicator not to bother.
      - quesera 2y ago
        The best indication not to bother answering is that they called you. Doesn't matter how familiar their accent sounds. They are not calling for your benefit. No need to get xenophobic about it.
    - ruszki 2y ago
      High-margin businesses too. Useless, powerless customer support is the default. Most of the time, even in person.
      - quesera 2y ago
        Low-margin businesses always have bad support, and there's nothing you can do about it. High-margin businesses usually have passable or good support. If your vendor of choice does not, you have chosen the wrong vendor and should switch. There are other options that do a better job.
  - paulryanrogers 2y ago
    I've talked to some terribly unqualified Indian support folks. And I talked to some really talented ones who saved me a lot of time and headaches.
- TheRealSteel 2y ago
  Almost all scam calls originate in India. It's absolutely an indicator.
  - do_not_redeem 2y ago
    Your second sentence doesn't follow from the first, for the same reason as the Bayes medical test paradox.
    - Vampiero 2y ago
      I don't care if it's a scam or a call center, I hate both.
      - quesera 2y ago
        Agreed, but irrelevant to the thread at hand. The accent of the caller is not a useful signal. The very fact that they called you is a pretty good indication that you do not want to talk to them. 99% strength.
  - brookst 2y ago
    Almost all murderers are men, therefore if you see a man he’s probably a murderer. It’s not an indicator.
    - encom 2y ago
      Good morning, sir.
zb3 2y ago
However, now we have AI, so you shouldn't assume the call is safe if the accent matches either...
deleted 2y ago
[deleted]

> The caller's accent (wtf) You don't have to pretend to be confused. The industry of Indian scam call centers is not a crazy conspiracy invented by racists.

by hbn 2y ago

> The caller's accent (wtf) You don't have to pretend to be confused. The industry of Indian scam call centers is not a crazy conspiracy invented by racists.

quesera 2y ago

> The industry of Indian scam call centers was not invented by crazy racists. Nor was the industry of Indian legitimate call centers. You cannot glean any useful signal of legitimacy from the caller's accent. That's the WTF.

moi2388 2y ago
As if official Indian tech support is not a scam..
- quesera 2y ago
  Support quality is a function of cost, which is a function of customer value. Low-margin businesses will hire low-cost support on whatever continent it's available.
  - silisili 2y ago
    So worst case, it's a scam. Best case, it's some useless cutrate support or sales call. Sounds like this is absolutely an indicator not to bother.
    - quesera 2y ago
      The best indication not to bother answering is that they called you. Doesn't matter how familiar their accent sounds. They are not calling for your benefit. No need to get xenophobic about it.
  - ruszki 2y ago
    High-margin businesses too. Useless, powerless customer support is the default. Most of the time, even in person.
    - quesera 2y ago
      Low-margin businesses always have bad support, and there's nothing you can do about it. High-margin businesses usually have passable or good support. If your vendor of choice does not, you have chosen the wrong vendor and should switch. There are other options that do a better job.
- paulryanrogers 2y ago
  I've talked to some terribly unqualified Indian support folks. And I talked to some really talented ones who saved me a lot of time and headaches.
TheRealSteel 2y ago
Almost all scam calls originate in India. It's absolutely an indicator.
- do_not_redeem 2y ago
  Your second sentence doesn't follow from the first, for the same reason as the Bayes medical test paradox.
  - Vampiero 2y ago
    I don't care if it's a scam or a call center, I hate both.
    - quesera 2y ago
      Agreed, but irrelevant to the thread at hand. The accent of the caller is not a useful signal. The very fact that they called you is a pretty good indication that you do not want to talk to them. 99% strength.
- brookst 2y ago
  Almost all murderers are men, therefore if you see a man he’s probably a murderer. It’s not an indicator.
  - encom 2y ago
    Good morning, sir.

zb3 2y ago

However, now we have AI, so you shouldn't assume the call is safe if the accent matches either...

deleted 2y ago

[deleted]