Some of zipcar's policies make me feel that they are just using the word community to lower their operational costs rather than actually believing in it. Eg a)

Some of zipcar's policies make me feel that they are just using the word community to lower their operational costs rather than actually believing in it. Eg a) If the person ahead of you is late, zipcar will not automatically give you an extension for the time lost because you got the car late. They will if you call them, but not by default. b) They charge a late fee because the person next in line is being inconvenienced. How about splitting the late fee with the person being inconvenienced? c) If you have a zipcar plan where you prepay then getting money out when you cancel the service used to be problematic as of 2 years ago.