It feels like chatbots are a required element to have at some point. Someone decides they have to have one. I wonder if they actually track if people use the

It feels like chatbots are a required element to have at some point. Someone decides they have to have one. I wonder if they actually track if people use them / solve anything with them. The only time they've ever "worked" for me was on Amazon.com but even that exchange / request for a refund could have been done with a form... I don't think it did anymore work than that.