And I agree with you on that, until it hurts the bottom line (which, even if it happens, will be hard or impossible to quantify). There are loads of apologists

And I agree with you on that, until it hurts the bottom line (which, even if it happens, will be hard or impossible to quantify). There are loads of apologists out there ready to defend bad design, and a (sadly) growing percentage of the population that has never been exposed to GOOD design in many product categories.