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We'll have to see over the next couple years how this pans out; early in 2024 they changed their Connect app to be significantly less usable, angering their cor
by petee 2y ago
We'll have to see over the next couple years how this pans out; early in 2024 they changed their Connect app to be significantly less usable, angering their core use base with many vowing to move to competitors. While some is handwaving, others are definitely not coming back due to how Garmin has handled it.
The Connect app was a big part of their watches' popularity.
For what its worth they managed to lose 0.4 of their Play store rating down from 4.5 in short order, and thats based on 1M+ reviews, so not an insignificant number
- nice_scott 2y agoI recently got into using the connect app. What were some notable changes that made the app less usable and upset their core user base?
- petee 2y agoAnother user said they may have since improved the changes, so I'll have to check it out again. But originally the main interface was a list-style of recent or relevant stats shown, clicking would bring you to more in-depth stats. Most of the time all you needed was the main screen. They swapped that out for a grid of small widgets that showed less data, and you could only choose a few. Clicking would bring you to a stats screen but with less info than before, and often requiring clicking even deeper to find common items. So lack of customization, and lots of deep-navigation. Garmin's initial action was silence, eventually they said to get over it its not going back. Apparently it got poor feedback in Beta too, so this was just a change they decided chug through with despite a very large outcry on their forums.