I think the guy is pretty spot on. There is a difference between feeling bad ("man this is an awesome app, it sucks I might have to find a replacement and port

I think the guy is pretty spot on. There is a difference between feeling bad ("man this is an awesome app, it sucks I might have to find a replacement and port all my data") and the very real sense that a lot of the more vocal complainers seem to think their 10 dollars purchase earned them the indentured servitude of the Sparrow team.