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Many service reps do have some expertise in the systems they support. Once you get past the tier 1 incoming calls, support is pretty specialized.
by dartos 2y ago
Many service reps do have some expertise in the systems they support.
Once you get past the tier 1 incoming calls, support is pretty specialized.
- b112 2y agoMany service reps do have some expertise in the systems they support. I said "Unless your business is customer service reps, with...". It's a conditional. It doesn't mean all service reps are clueless, or scripted. But I bet you've encountered the ones that are!