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> ... wonder how much you need to spend to get into mud rolling territory? When I was at AWS, our team used to (religiously / proactively) keep track of custom
by ignoramous 2y ago
> ... wonder how much you need to spend to get into mud rolling territory?
When I was at AWS, our team used to (religiously / proactively) keep track of customers having multiple complaints, especially repeat complaints (all of which manifested in to some form of downtime for them). Regardless of their spend, these customers ended up getting the "white glove" treatment, which otherwise is reserved for (potential) top spenders (though, engs are mostly oblivious to the numbers).
This is besides the fact that some account managers & support engs may indeed escalate (quite easily at that) to push product eng teams to really & immediately pay that tech debt that's hurting their customers.
- belter 2y agoThat was probably in the time of Bezos...Now with the new MBA CEO, it seems the rule now is to deprecate services without even putting out a newsletter or blog post. Customers just find out when they click on the Console...
- ignoramous 2y ago> That was probably in the time of Bezos... Now with the new MBA CEO Andy Jassy? Previously, he ran AWS for a decade and a half.
- tesch1 2y agoWhat services are you talking about?
- belter 2y agohttps://simonwillison.net/2024/Jul/30/aws-codecommit-quietly-deprecated/ https://simonwillison.net/2024/Jul/30/aws-codecommit-quietly... https://horovits.medium.com/disruption-ahead-aws-quietly-axing-services-033e7518eefb https://horovits.medium.com/disruption-ahead-aws-quietly-axi...