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Unless your business is customer service reps, with no ability to do anything but read scripts, who have no real knowledge of how things actually work. Then cu
by b112 2y ago
Unless your business is customer service reps, with no ability to do anything but read scripts, who have no real knowledge of how things actually work.
Then current AI is basically the same, for cheap.
- dartos 2y agoMany service reps do have some expertise in the systems they support. Once you get past the tier 1 incoming calls, support is pretty specialized.
- b112 2y agoMany service reps do have some expertise in the systems they support. I said "Unless your business is customer service reps, with...". It's a conditional. It doesn't mean all service reps are clueless, or scripted. But I bet you've encountered the ones that are!