Vast majority of eInk devices are equally fragile. It's not unique to Boox. They use a glass substrate that's suspectible to cracking. A handful of devices use

Vast majority of eInk devices are equally fragile. It's not unique to Boox. They use a glass substrate that's suspectible to cracking. A handful of devices use plastic like the Kobo Forma but they're a rarity. While Boox's response to you was bad, personally I've had no issues with my Boox screens despite traveling with them and having them for years.