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> That said, whenever I've seen one of these things happen, it always ends with "FooCloud said that as a one-time gesture of good will they would write off this
by thaumasiotes 2y ago
> That said, whenever I've seen one of these things happen, it always ends with "FooCloud said that as a one-time gesture of good will they would write off this accidental usage", so while briefly scary, maybe this is the system working fine overall?
I suspect that if they tried to sue you over an unpaid bill, they'd lose over issues of proper notice to you. You can't actually bill someone for a service they didn't want and didn't ask for; that's why the wash-your-car-in-traffic people are considered scammers.
- danpalmer 2y agoI'm not a lawyer, maybe it wouldn't hold up in court, but I imagine that good will is the driving force, even if way down the line they may not manage to actually reclaim the money. My experience of working with cloud providers is that they are almost always happy to take a short term loss (extended trial, more test resources, refunds for accidental usage, etc) to get an account that is going to grow and stick with the provider. This does make sense, customer acquisition and churn are expensive, and recurring revenue is great.