Curiously enough, I recently (within the last month) emailed Kayak with a query, and Paul answered. Turnaround time: 54 minutes. So he's still doing some custo

Curiously enough, I recently (within the last month) emailed Kayak with a query, and Paul answered. Turnaround time: 54 minutes. So he's still doing some customer service, at least a little bit. It is really seriously impressive.