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The other difference is that people often skip the dessert entirely - it's a pure indulgence. By giving them a "free" dessert, you're not only hitting the "free
by scott_s 14y ago
The other difference is that people often skip the dessert entirely - it's a pure indulgence. By giving them a "free" dessert, you're not only hitting the "free is always good!" part of their brain, but you're giving them an indulgent experience they probably would not have had otherwise. So then not only are they not mad about whatever the messup was, they may even be grateful.
- larrys 14y agoThe other twist to this of course is when people are spending other people's money or when they are being treated. Each situation is different. An offer to take 10% a check if it is on an expense account is not the same as giving something to someone that is a bonus to them personally. I guess the best way to illustrate this would be with a hotel. Upgrading someone to a better room (at the same price) benefits them personally. Discounting the bill in that case generally would not be the same benefit or cause the same happiness to them.