What the author of this post is actually mad about is that most people don't care about him. The people who designed the DMV don't care about him. The people wh

What the author of this post is actually mad about is that most people don't care about him. The people who designed the DMV don't care about him. The people who made the crappy Oracle HR software he probably has to use don't care about him. The people who designed the bike lanes don't care about him. It's not their job to. They have about a million other priorities, they're not sorry about it, and they shouldn't be. The DMV, the HR software people, the engineering people, they care about lots of things: Following the laws they are required to follow; maintaining regulatory compliance. Handling the latest set of changes and rules from a higher office who demands they be implemented yesterday. Not overwhelming the underpaid staff they have on-hand. Figuring out how to deal with a generally unpleasant general public, including the guy who wrote this. Holding back an ounce of sanity so they can get home at the end of the day and be happy and not drink themselves to death. The reality is that life is a series of tradeoffs. Even if I am giving 100% at work (and I have a family and a life, so often I am not), that 100% does not get allocated entirely or even mostly to "deliver the best experience for the specific needs of the author of this article." It's dedicated to getting work out the door at an acceptable level of quality; monitoring our systems so they don't crash and lose us money; complying with the rules and procedures my employer demands I comply with; being tolerable and decent to my colleagues so they don't resent me and make my life harder. If I think about the needs of one specific customer out of the millions that transact business with my employer every day, it's because something extraordinary has happened with implications for one of the things above. What sets people like Elon apart is that they are single-mindedly dedicated to getting people to appease them, and also pretty good at it. All Elon cares about is whatever interests him day-to-day, his ego, his impact on the world, whether people like him or hate him. He's "successful", by this author's metric, because he's self-obsessed. All that said, the UK has a phrase for someone who cares only to do the bare minimum: a jobsworth, as in, more than my job's worth. A jobsworth is unhelpful on purpose, or because enforcing apathy is more valuable to them than doing anything that might impose upon them later an obligation to act. The thing is - those people are universally reviled. They are not liked or approved of in society. They're also a severe minority. Most people are doing their best to stay above water on a dozen different things, and you are only one of them. The author ought to have some humility and realize that.