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I don't think that's only the third party problem. The way the inventory and availability is managed is not only delayed, but often done manually through a terr
by viraptor 2y ago
I don't think that's only the third party problem. The way the inventory and availability is managed is not only delayed, but often done manually through a terrible interface. I suspect large chains get better automation, but I've seen how it works in smaller places. The mistakes can be either fat fingering something or just a concurrency issue where the booking happens at a third party while someone else books the same room on the phone. The responsibility there is somewhere in between.
- carlosjobim 2y agoThe responsibility is completely with the hotel owner. Professional hotel management software that syncs instantly with third parties is very cheap and accessible.
- thatguy0900 2y agoYou're really assuming the third party is reasonable and honest. For the record it's a holiday inn, a major hotel chain. I doubt the issue is a lack of them working with third parties
- carlosjobim 2y agoI'm not assuming. I've worked in hotel management and big third parties don't manipulate their reservations. However it's very convenient for a hotel to blame them when they've messed up themselves, since guests eat it up.