Scroll up. I've seen an overview mentioned about. The gist is: the architecture was good for the company and its revenue aspirations. The benefits to the custom

Scroll up. I've seen an overview mentioned about. The gist is: the architecture was good for the company and its revenue aspirations. The benefits to the customer a distant second. It wasn't so much what but why. The constraints of why led to risky anti-customer product decisions. Decisions the CEO had no choice but to own.