Yes, product led vs sales led growth. But note that even then, as the former grow larger and target more enterprise, they shift to a "contact us" model anyway o

Yes, product led vs sales led growth. But note that even then, as the former grow larger and target more enterprise, they shift to a "contact us" model anyway over time, until yet another competitor comes in, rinse and repeat. Intercom has this model, their pricing used to be very simple and now it's not, because it's tailored to enterprise, and now a lot of upstart competitors exist with that simple pricing.