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My team didn't add new members to the oncall rotation for about 6 months to ameliorate this issue. But starting oncall at first is rough and even with months of
by Sevii 2y ago
My team didn't add new members to the oncall rotation for about 6 months to ameliorate this issue. But starting oncall at first is rough and even with months of context on our systems people usually take a few rotations before they really figure it out. We expected new members to have to escalate.
- saghm 2y agoI don't think this really ameliorates the issue much; it just pushes the problem down the line. IMO this is a big part of why people transfer internally to different teams so much at Amazon, and that masks the problem even further. If by six months of on-call rotation you expect someone to be self-sufficient, but they only start after six months on the team, they'll have been on the team a year by that point, and people either transferring or leaving the company after a year on average isn't going to be immediately obvious as a problem, but if people start a few weeks in, you're going to have 5-6 months of noticing that there are issues when that person is on-call, and if that happens more than a few times, the trend will be noticeable.