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>Not every business wants every customer. Some businesses know they can do very well if they keep their costs-per-customer low and their revenue-per-customer hi
by ginko 2y ago
>Not every business wants every customer. Some businesses know they can do very well if they keep their costs-per-customer low and their revenue-per-customer high, even if they have to have fewer customers to do it.
So they forego customers that just want to pay $N amount of money to try&use their software/service in favor of customers that want touchy-feely phone support at every step?
- lee_ars 2y agoThey forego the customers (like you) least likely to be vulnerable to soft-touch upselling, yes.
- satvikpendem 2y agoYes they do, because you will likely pay less than people who go through the sales process and can be convinced to pay much more. Sticker shock is a real thing, it is very difficult to convince someone to pay $10k for example through their credit card if they see that price on a landing page, whereas it is easier to convince them if they can talk to a real human in the process.