Docs aren't just for the users, they're for your support team as well. A lot of times I'll put in a support request for some product we use and the first thing

Docs aren't just for the users, they're for your support team as well. A lot of times I'll put in a support request for some product we use and the first thing support sends back is documentation. Most of the time, that's all I need and it saves us both a ton of time.