3 ms·

The problem with 4 hour SLA (I'm assuming in non-business hours?) Is that it's eye-watering expensive to scale. If I have 100 cheap customers I need to scale i

The problem with 4 hour SLA (I'm assuming in non-business hours?) Is that it's eye-watering expensive to scale. If I have 100 cheap customers I need to scale it for 100. If I have 3 I can get by with putting staff "on call". (Pay the existing staff a bonus for out of hours etc.) You can't pay $20 a month for something, and expect a high SLA . That's not reasonable (and certainly not sustainable. ) a business that offered that would be on my "don't touch, will be out of business soon" category. It's certainly possible to have a "free tier" - there are hood reasons for that. But the free tier had better not be costing you money. If they do, you don't have a business you have a hobby.

jwr 2y ago
> I can get by with putting staff "on call". (Pay the existing staff a bonus for out of hours etc.) There is a big difference between just winging something (and then hearing people complain on HN about how they have to work crazy hours and be on call) and doing things the right way, in a long-term sustainable business, with good work practices that also respect the employees. Also, if you're running a solo-founder business, you can't "pay the existing staff a bonus for out of hours etc". You simply can't be on call for 24h/day, which means you need to hire an additional person -> see my comment above about the costs.