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Docs are a great defense against clients that demand hand-holding, even if nobody ever actually reads them. If they ask a question covered by the docs, simply p
by taneq 2y ago
Docs are a great defense against clients that demand hand-holding, even if nobody ever actually reads them. If they ask a question covered by the docs, simply point them at the docs and they'll go away indefinitely rather than read something.
- ozim 2y agoEven if no one reads docs up front - having some documentation to point them to is a must. I cannot imagine making stuff up all the time as you go. Maybe if system is super small. But then even better to build up documentation to have it for later.
- portaouflop 2y agoMy point is that the clients that matter will require hand-holding. Sure if you just sell to hobby programmers and students it’s no problem. But if your customers should be real businesses - in my experience 90% of them require a lot of handholding, you literally have to read the docs for them and tell them in a call.
- BehindBlueEyes 2y agoClients that won't use the docs and need handholding can pay for service: sell them training, and you can use the docs already written as the training material.