It's less about sympathy and more about understanding that they might not be experts in things tech, relied on hired help that seemed to be good at what they di

It's less about sympathy and more about understanding that they might not be experts in things tech, relied on hired help that seemed to be good at what they did, and the most basic thing (setup a free cloudflare account or something) was missed. Learning how, is sometimes actually learning who's going to get you online in a good way. In this case when you have non-tech people building Wordpress sites, it's about what they can understand and do, and teh rate of learning doesn't always keep up relative to client work.