While this did happen and obviously isn’t great, there’s a more skeptical side too. The ‘trapped’ man is the CEO of an AI consulting firm. He posted the video

While this did happen and obviously isn’t great, there’s a more skeptical side too. The ‘trapped’ man is the CEO of an AI consulting firm. He posted the video to linked in, didn’t press the abort button, and had a relatively successful customer support experience (5 minutes delayed and not charged for the trip). Apparently he is using a PR firm to handle questions. Make of that what you will. Waymo can clearly do better, although for what it’s worth — my worst uber experiences have been much worse than this (legitimately unsafe driving decisions).