Ergonomics have value in itself, dressing up DBs in good ergonomics around some applied use-cases has quite some value for companies to not have to deal with ed

Ergonomics have value in itself, dressing up DBs in good ergonomics around some applied use-cases has quite some value for companies to not have to deal with edge cases that email + spreadsheets will suffer from at scale, that's also why I do not understand Salesforce. The products are clunky, difficult to integrate/use/deploy, a lot of times they simply don't work or require an immense amount of effort to be barely workable. It's really hard to understand the value proposition, I guess they might have very good salespeople reaching out to the right clueless people to pitch.