3 ms·

Yea now it's basically a scam. Less honest Booking.

soco 2y ago
Agree, Booking is also a hit and miss - like if it works you've got a cheaper deal, if it doesn't you're screwed as they won't move a finger. Same with Meta or Google, apparently everything once it gets big it drops any pretense of caring for their customers (peasants). Is there maybe some law for a golden age in life of a platform, when they're growing yet still small, so they still try to do things right?
- andrepd 2y ago
  Turns out "innovation" is just dumping with VC money and not providing customer service. Sorry sorry I meant moving fast and breaking things.
  - hsuduebc2 2y ago
    They just create cool product. Gain some momentum, user base via mentioned innovation and overall hype based on "everyone's problem solved" and after it is acquired they just focus purely on profit and push enshittification forward.
- hsuduebc2 2y ago
  "Enshittification, also known as crapification and platform decay, is a pattern in which online products and services decline in quality. Initially, vendors create high-quality offerings to attract users, then they degrade those offerings to better serve business customers, and finally degrade their services to users and business customers to maximize profits for shareholders" https://en.m.wikipedia.org/wiki/Enshittification https://en.m.wikipedia.org/wiki/Enshittification
- anal_reactor 2y ago
  When your company is small you have few customers and your structure is simple, so you hire one assistant to handle all customer support and that assistant has enough time to process each request with attention, and she has enough knowledge and authority to solve non-trivial problems in creative ways. When your company gets big, the amount and complexity of customer support needed scales disproportionately, and it stops being possible to process each customer in a meaningful way, so the whole thing becomes a game of leaving the least number of customers dissatisfied.
herbst 2y ago
Booking changed their support in the last years from being really helpful and nice to being absolutely useless and even mean. It's not what it was
- switch007 2y ago
  I knew someone who worked for their support a few years ago and loved his job and his team and colleagues. I wonder if they had some huge layoffs/offshoring?
  - herbst 2y ago
    I honestly don't know. I spent much money with Booking until I needed help again last year, just to notice that they nether have the resources nor the interest to actually help. In the past (many years ago) one booking call would usually solve all my issues, even finding translators and discussing with the hotel owners until issues have been solved. Now they just want to upsell insurances, and send me constant coupons for things I don't want or need. They are also very annoying with trying to get me back. One accidental click can easily result in 3 or more emails. I really don't get why they didn't try to keep me instead of trying to get me back afterwards.
  - hsuduebc2 2y ago
    I guess they just replaced people with chat bots.

soco 2y ago

Agree, Booking is also a hit and miss - like if it works you've got a cheaper deal, if it doesn't you're screwed as they won't move a finger. Same with Meta or Google, apparently everything once it gets big it drops any pretense of caring for their customers (peasants). Is there maybe some law for a golden age in life of a platform, when they're growing yet still small, so they still try to do things right?

andrepd 2y ago
Turns out "innovation" is just dumping with VC money and not providing customer service. Sorry sorry I meant moving fast and breaking things.
- hsuduebc2 2y ago
  They just create cool product. Gain some momentum, user base via mentioned innovation and overall hype based on "everyone's problem solved" and after it is acquired they just focus purely on profit and push enshittification forward.
hsuduebc2 2y ago
"Enshittification, also known as crapification and platform decay, is a pattern in which online products and services decline in quality. Initially, vendors create high-quality offerings to attract users, then they degrade those offerings to better serve business customers, and finally degrade their services to users and business customers to maximize profits for shareholders" https://en.m.wikipedia.org/wiki/Enshittification https://en.m.wikipedia.org/wiki/Enshittification
anal_reactor 2y ago
When your company is small you have few customers and your structure is simple, so you hire one assistant to handle all customer support and that assistant has enough time to process each request with attention, and she has enough knowledge and authority to solve non-trivial problems in creative ways. When your company gets big, the amount and complexity of customer support needed scales disproportionately, and it stops being possible to process each customer in a meaningful way, so the whole thing becomes a game of leaving the least number of customers dissatisfied.

herbst 2y ago

Booking changed their support in the last years from being really helpful and nice to being absolutely useless and even mean. It's not what it was

switch007 2y ago
I knew someone who worked for their support a few years ago and loved his job and his team and colleagues. I wonder if they had some huge layoffs/offshoring?
- herbst 2y ago
  I honestly don't know. I spent much money with Booking until I needed help again last year, just to notice that they nether have the resources nor the interest to actually help. In the past (many years ago) one booking call would usually solve all my issues, even finding translators and discussing with the hotel owners until issues have been solved. Now they just want to upsell insurances, and send me constant coupons for things I don't want or need. They are also very annoying with trying to get me back. One accidental click can easily result in 3 or more emails. I really don't get why they didn't try to keep me instead of trying to get me back afterwards.
- hsuduebc2 2y ago
  I guess they just replaced people with chat bots.