4 ms·
I deleted my Airbnb account a few months ago due to multiple similar situations, after 4 years of practically living full time through Airbnb in Europe. Airbnb’
by _1tem 2y ago
I deleted my Airbnb account a few months ago due to multiple similar situations, after 4 years of practically living full time through Airbnb in Europe. Airbnb’s “insurance” or guarantees are completely worthless, as I’ve found out after things go wrong, you’re basically on your own. I’ve lost thousands of dollars to the convenience of their app, would rather take my chances with old-school hotels and direct contacts, and be less likely to lose money at the click of a button with the promise of “insurance”.
- jbstack 2y agoSame if you're a host. I used to have a business which managed a few Airbnb properties on the side and I was getting plenty of word-of-mouth interest from property owners that could have let me expand quite rapidly. I gave up after 6 months, despite it being profitable, entirely because dealing with Airbnb was such a nightmare. I was wasting weeks going round in circles; emails being ignored, hours on hold on the phone, call centre staff who couldn't understand and deal with basic issues, refusing to be reasonable on insurance payouts when guests damaged things, and randomly cancelling bookings (without the guest's agreement) at very short notice with no explanation forcing me to either accept lost income or try to do a side-deal with the guest.