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90% of users have silly questions, which is why all customer support conversations start with "have you tried restarting your router" and "is electricity workin
by anal_reactor 2y ago
90% of users have silly questions, which is why all customer support conversations start with "have you tried restarting your router" and "is electricity working in your area". AI chatbots are completely fine for those 90% users who have such simple requests, but they're indeed a nightmare for the 10% who can do basic troubleshooting steps on their own and need support with more advanced questions. Nobody cares though, because we're 10%
- DangitBobby 2y agoIs there any data to back this up?
- griomnib 2y agoBelieving you are smarter than 90% of people is the “data”.
- griomnib 2y agoYou do realize there are other reasons to need service than tech support right? Like having to fight an insurance company to get the life saving medical care you pay them thousands of dollars for?