Well, do those WeChat services have competition? That's where I've seen the push for better UX: it's a signal to users that your product is overall higher quali

Well, do those WeChat services have competition? That's where I've seen the push for better UX: it's a signal to users that your product is overall higher quality. So not so much 'pretty power company technicians' and more 'Is the lobby of the hotel clean?'.