"how quickly a trained worker can move around on a TUI from the 80s". I worked at Ticketek many, many years ago and witnessed the move from dumb terminals runni

"how quickly a trained worker can move around on a TUI from the 80s". I worked at Ticketek many, many years ago and witnessed the move from dumb terminals running a TUI, to a new browser based system. The old timers were seriously pissed and I could totally understand why. You could navigate the old TUI entirely via a keyboard and they had memorised all of the shortcuts: want to buy a ticket to the latest show? That's 6 key presses. These people could smash out the sales at a phenomenal rate. The new app was browser-based, looked really pretty and basically forced you to use the mouse. I think we lost most of the TUI-guns, but the replacement staff were cheap and the training was simple. Not sure if it was an economic success, but that's progress.