4 ms·

I have a similar pattern. Usually the issue ends up being not that I wrote a lot of bugs, but that I wrote the wrong thing. So as least for me it's important to

• ChrisMarshallNY 2y ago
  Yup. I’m not really a fan of the MVP model, as I think it results in substandard product, but it is actually a very good way to get end-user feedback. The main issue, is the same as with controlled testing: There’s often a dearth of useful feedback. With shipping product, people just vote with their feet. They don’t use it, and won’t tell you why. In the case of the stuff I write, we deliberately keep as little information as possible, about our users, so soliciting feedback is a challenge. I spend a lot of time, “reading tea leaves,” so to speak. I try to watch people use my stuff “in the wild.” I find focus groups and usability testing to be almost worthless. The surprise is usually the mental model that users develop. It can sometimes be radically different from the actual way the software works. That’s not always a bad thing, though. Sometimes, we should “lean into” an inaccurate model, if it reinforces the usefulness of our work. I do write a bit about that kind of thing, here: https://littlegreenviper.com/the-road-most-traveled-by/#chaos https://littlegreenviper.com/the-road-most-traveled-by/#chao...
  • collingreen 2y ago
    I agree with the mental model bit - I think this is the most important thing in a "good", "intuitive", or "learnable" product and I wish it was center stage for ux designers.