A pointless rant about business policies: nothing in the article was specific to software. Complaints in order: subscription pricing; automatically preventing

A pointless rant about business policies: nothing in the article was specific to software. Complaints in order: subscription pricing; automatically preventing orders to minimize cancelled orders; an algorithm that will make the [door]dashers angry at the business owners; the geniuses at Google and Yelp [with a] review system designed to encourage any sociopath to smash businesses at will. The whole article tries to blame software, however the article is actually about how businesses design poor interactions and how businesses sometimes make poor tradeoffs. He even mentions a few examples when businesses fix the problems - as though that is a bad thing. 20/20 hindsight of the perfect armchair critic.