Early word-processing software changed very little of that - the problem was cultural, not technological. Big offices had a typing pool where professional typis

Early word-processing software changed very little of that - the problem was cultural, not technological. Big offices had a typing pool where professional typists would type up memos and documents. It took a while for that culture to change where people realized they could, and should, do their own typing. Small business led the way because they couldn't afford a dedicated typing pool.