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> sure enough, they had closed us This is the one that got me. We get takeout from a local restaurant (not delivery: we live too far outside town for that) and
by HeyLaughingBoy 2y ago
> sure enough, they had closed us
This is the one that got me. We get takeout from a local restaurant (not delivery: we live too far outside town for that) and recently when I try to order online, it randomly tells me that it's too late and tries to schedule my pickup for the next day, even though the restaurant is still open for at least an hour.
But if I call to place the order, they happily take it and usually tell me that it'll be ready in 10-15 minutes.
Now I'm wondering if this is what's happening. It's weird, because they don't seem to get a lot of takeout orders. Every time I go there, the dining room is packed and usually my order is the only one waiting for pickup.
- rezonant 2y agoIt might be due to this "feature", but there are a few additional quirks to how the modern food delivery system works for restaurants. First, it is not uncommon to restrict online ordering based on busyness in the kitchen, and that would include in person dining. They might still take orders by phone call because the additional friction slows still slows down the order velocity a lot. Second, a lot of restaurants operate _one tablet per food app_, and it's very cumbersome to do this (you'll see a wall with like 4-5 android tablets attached to it). This invites human error, ie an employee may easily forget to activate a service. This second part is slowly getting better, though.