> And then customers complain that the driver is frequently crashing and the team is well aware but won’t fix I slipped in the catch-all phrase "while maintain

> And then customers complain that the driver is frequently crashing and the team is well aware but won’t fix I slipped in the catch-all phrase "while maintaining the same quality" for exactly this reason :) > What you really want is: - every team working to improve the customer experience - guided by leadership priorities and initiatives What I'm saying is, in some types of organisation the goal-setting process can be how you express the leadership priorities and initiatives