Where I live companies are required to get my explicit consent before recording me and are also required to continue the call if the only reason they would not

Where I live companies are required to get my explicit consent before recording me and are also required to continue the call if the only reason they would not is that I didn't consent to being recorded. It'd be a bit silly if not as where I live I can also request them to delete the recording immediately after the call ends. So yes many businesses operate like this. When you go to a shop and talk to the person there for help with a previous purchase they aren't recording your interaction, why is it so surprising?