So I assume via your company that you have field experience with people using this scheme. How often do their users need to go through that reset? I think it'

So I assume via your company that you have field experience with people using this scheme. How often do their users need to go through that reset? I think it's a terrible thing to happen to users, hoping there is a way to make it less likely (the users I am going to accomodate will not necessarily be technology fluent). But if it simply never happens...