Really good advice there. Thank you for writing this. I've written several in-house tutorials to our internal product, and I've come to internalize your advice

Really good advice there. Thank you for writing this. I've written several in-house tutorials to our internal product, and I've come to internalize your advice somehow. IMO it's mostly about empathy. I remember myself as a newbie perplexed by this product and try to write to my younger self. I also make a point to always spend a lot of time with new hires and get their feedback and their viewpoint.