Definitely not necessary for internet service alone. You also don't need their modem. Just buy your own. Cheaper in the long run and a bit more control over th

Definitely not necessary for internet service alone. You also don't need their modem. Just buy your own. Cheaper in the long run and a bit more control over the device. Never had a tech push me into installing anything either. But, I guess if you're paying for one for one of their all-in-one packages where the service is managing voip/streaming/tv/internet I guess I can see their equipment and management tool might be necessary. Wouldn't know, have avoided all that. Try to keep them just as an ISP.