I blame the mess that was Wave Systems and the shitty meddlingware they built to try to manage it all. The support experience was one of the absolute worst I’v

I blame the mess that was Wave Systems and the shitty meddlingware they built to try to manage it all. The support experience was one of the absolute worst I’ve ever seen — and I was the guy on the end of the phone that had to say “thank you for calling Wave Systems Gold Support” having been given zero documentation into what the product even did, but being told we had to log tickets into MS Dynamics and pray that a Wave engineer would call a panicked locked out user back “soon”.