11 ms·
The fact that those blind seems like precisely the reason they should be included. The public is diverse and has diverse needs. A monoculture of staff will fail
by abracadaniel 2y ago
The fact that those blind seems like precisely the reason they should be included. The public is diverse and has diverse needs. A monoculture of staff will fail to see the those needs and only meet a subset. Maximizing success requires finding those blind spots in your business, which requires diverse staff. In short, poor is not a culture by itself.
- blackeyeblitzar 2y ago> Maximizing success requires finding those blind spots in your business, which requires diverse staff. Is this really true? That’s what customer research is for. Otherwise, what you’re saying is no one has the ability to see anything other than their own experience. Which is clearly not true.