Yeah, I don't know anyone who assumes they'd be compensated for lost profit. That would be something entirely different -- buying a form of insurance, basicall

Yeah, I don't know anyone who assumes they'd be compensated for lost profit. That would be something entirely different -- buying a form of insurance, basically, that would be expensive. SLA's aren't meant to make your whole as a business, generally speaking. They're meant to incentivize the provider to take uptime really seriously, so that downtime eats some of their profit. Which means you can take their expected uptime estimates as a decent ballpark.