4 ms·
Wish I could find where someone at AWS described in great detail why their status page was so useless for so long. It basically needed so many approvals to chan
by transcriptase 2y ago
Wish I could find where someone at AWS described in great detail why their status page was so useless for so long. It basically needed so many approvals to change it (which was disincentivized by SLAs) that issues were usually resolved first.
That’s setting aside when they hosted the status red/yellow/green indicator images on s3, so the surest sign that s3 was having issues was that the status indicators didn’t load at all.
- jiggawatts 2y agoYou answered your own question! “Boss, can I change this indicator from green to red?” “How much will that cost us?” “About a million dollars an hour.” “No.”
- jsiepkes 2y agoBesides, we are not fully down. Some services are just degraded. Only 50% of the requests take 40 seconds to complete. Never mind the fact you'll never be able to load a complete page due to all the timeouts.
- jiggawatts 2y agoAlso, I love how the Microsoft Azure SLA simply states that if they're down for "more than X hours in a month" then they will refund the cost of the service. Not your lost profit! Everyone assumes the latter -- that they'll be compensated -- but in reality they'll be refunded $3.27 for the storage account that's got a few gigabytes of ultra-critical build scripts and static web content, without which their multi-million dollar business stops dead. "We can refund you with loose change, or a gift card for a coffee."
- wat10000 2y agoIsn’t that typical for basic retail services? You won’t get compensation for lost profit if the electricity goes out or your ISP quits routing your packets for a few hours. At least not with a standard service contract. You can negotiate something with real penalties if you’re big enough, but it won’t be cheap.
- crazygringo 2y agoYeah, I don't know anyone who assumes they'd be compensated for lost profit. That would be something entirely different -- buying a form of insurance, basically, that would be expensive. SLA's aren't meant to make your whole as a business, generally speaking. They're meant to incentivize the provider to take uptime really seriously, so that downtime eats some of their profit. Which means you can take their expected uptime estimates as a decent ballpark.
- BLKNSLVR 2y agoThe Crowd Strike recompense
- tugu77 2y agoIf you think that a $3.27 deal includes compensation for multi-million losses then your expectations of how businesses work need re-adjusting.
- lukan 2y agoDoes changing the indicator cost them really money? Like are there contracts bound to the uptime and at the same time bound to them self reporting it? That would seem strange.
- LeoPanthera 2y ago"Step up to red alert." "Sir, are you absolutely sure, it does mean changing the bulb." https://youtu.be/jZn1fhMdrbQ https://youtu.be/jZn1fhMdrbQ
- ksynwa 2y agoI assumed this kind of thing would be automated lol
- alternatex 2y agoComing from the MS side, they can automate anything if they wanted to. The only blocker is how outages affect reputation. There is incentive to be transparent since customers will notice big outrages and post about them online, but there's no incentive to be fully transparent.
- ksynwa 2y agoI can clearly see the logic in what you are saying but it's still a bit baffling.