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> Oh, and in 6 months the unintuitive and confusing concept needs to be completely changed into - surprise, surprise - a completely different but equally unintu

> Oh, and in 6 months the unintuitive and confusing concept needs to be completely changed into - surprise, surprise - a completely different but equally unintuitive and confusing concept. But you have to keep the old way of working exactly the same, and the data can't change, but also needs to work in the new version as well. Actually show someone there's two modes, and offer to migrate their data to version 2? No way - that's confusing! Show different UI in different areas with the same data that behaves differently based on ... undisclosed-to-the-user criteria. That will be far less confusing.

terribleperson 2y ago
As a user 'intuitive' UIs that hide a bunch of undisclosed but relevant complexity send me into a frothing rage.
- robocat 2y ago
  I'm trying to learn acceptance: how not to get so angry at despicable UIs. Although I admit I'm kinda failing. My minor successes have been by avoiding software: e.g. giving up programming (broken tools and broken targets were a major frustration) and getting rid of Windows.
  - shnock 2y ago
    Having given up programming, what do you do now?
- chefandy 2y ago
  In many problem spaces, software developers are only happy with interfaces made for software developers. This article diving into the layers of complex logic we can reason about at once perfectly demonstrates why. Developers ‘get’ that complexity, because it’s our job, and think about GUIs as thin convenience wrappers for the program underneath. To most users, the GUI is the software, and they consider applications like appliances for solving specific problems. You aren’t using the refrigerator, you’re getting food. You’re cooking, not using the stove. The fewer things they have to do or think about to solve their problem to their satisfaction, the better. They don’t give a flying fuck about how software does something, probably wouldn’t bother figuring out how to adjust it if they could, and the longer it takes them to figure out how to apply their existing mental models UI idioms to the screen they’re looking at, the more frustrated they get. Software developers know what’s going on behind the scenes so seeing all of the controls and adjustments and statuses and data helps developers orient themselves save figure out what they’re doing. Seeing all that stuff is often a huge hindrance to users that just have a problem they need to solve, and have a much more limited set of mental models and usage idioms they need to use figuring how which of those buttons to press and parameters to adjust. That’s the primary reason FOSS has so few non-technical users. The problem comes in when people that aren’t UI designers want to make something “look designed” so they start ripping stuff out and moving it around without understanding how it works affect different types of users. I don’t hear too many developers complain about the interface for iMessage for example despite having a fraction of the controls visible at any given time, because it effectively solves their problem, and does so easier than with a visible toggle for read receipts, SMS/iMessages, text size, etc etc etc. It doesn’t merely look designed, it it’s designed for optimal usability. Developers often see an interface that doesn’t work well for developers usage style, assume that means it doesn’t work well, and then complain about it among other developers creating an echo chamber. Developers being frustrated with an interface is an important data point that shouldn’t be ignored, but our perspectives and preferences aren’t nearly as generalizable some might think.
  - terribleperson 2y ago
    I'm not particularly bothered by non-developer UI. I'm bothered by the incessant application of mobile UI idioms to desktop programs (remember when all windows programs looked somewhat similar?), by UI churn with no purpose, by software that puts functionality five clicks deep for no reason other than to keep the ui 'minimal', by the use of unclear icons when there's room for text (worse, when it's one of the bare handful of things with a universally-understood icon and they decided to invent their own), by UIs that just plain don't present important information for fear of making things 'busy'. There's a lot to get mad about when it comes to modern UIs without needing to approach it from a software developer usage style perspective.
    - namaria 2y ago
      I think a lot of this is bike shedding. Changing the interface design is easy. Understanding usability and building usable systems is hard.
    - chefandy 2y ago
      You're making a lot of assumptions about who's doing what, what problems they're trying to solve by doing it, and why. The discipline of UI design is figuring out how people can solve their problems easily and effectively. If you have advanced users that need to make five mouse clicks to perform an essential function, that's a bad design and the chance of that being a UI design decision is just about zero. Same thing with icons. UI design, fundamentally, is a medium of communication: do you think it's more likely a UI designer-- a professional and likely educated interactivity communicator-- chose those icons, or a developer or project manager grabbing a sexy looking UI mockup on dribble and trying to smash their use case into it? Minimalism isn't a goal-- it's a tool to make a better interface and can easily be overused. The people that think minimalism is a goal and will chop out essential features to make something "look designed" are almost always developers. Same thing with unclear icons. As someone with a design degree that's done UI design but worked as a back-end developer for a decade before that, and worked as a UNIX admin off and on for a decade before that, I am very familiar with the technical perspective on design and it's various echo-chamber-reinforced follies. It's not like all UI designers are incredibly qualified or don't underestimate the importance of some particular function within some subset of users, and some people that hire designers don't realize that a graphic designer isn't a UI designer and shouldn't be expected to work as one. But 700 times out of 1000, that's something dev said "this is too annoying to implement" or some project manager dropped it from the timeline. Maybe 250 of those remaining times, the project manager says "we don't need designers for this next set of features, right? Dev can just make it look like the other parts of the project?" Developers read an edward tufte book, think they're experts, and come up with all sorts of folk explanations about what's happening with a design and why people are doing it, then talk about it in venues like this with a million other developers agreeing with them. That does a whole lot more damage to UIs in the wild than bad design decisions made by designers.

terribleperson 2y ago

As a user 'intuitive' UIs that hide a bunch of undisclosed but relevant complexity send me into a frothing rage.

robocat 2y ago
I'm trying to learn acceptance: how not to get so angry at despicable UIs. Although I admit I'm kinda failing. My minor successes have been by avoiding software: e.g. giving up programming (broken tools and broken targets were a major frustration) and getting rid of Windows.
- shnock 2y ago
  Having given up programming, what do you do now?
chefandy 2y ago
In many problem spaces, software developers are only happy with interfaces made for software developers. This article diving into the layers of complex logic we can reason about at once perfectly demonstrates why. Developers ‘get’ that complexity, because it’s our job, and think about GUIs as thin convenience wrappers for the program underneath. To most users, the GUI is the software, and they consider applications like appliances for solving specific problems. You aren’t using the refrigerator, you’re getting food. You’re cooking, not using the stove. The fewer things they have to do or think about to solve their problem to their satisfaction, the better. They don’t give a flying fuck about how software does something, probably wouldn’t bother figuring out how to adjust it if they could, and the longer it takes them to figure out how to apply their existing mental models UI idioms to the screen they’re looking at, the more frustrated they get. Software developers know what’s going on behind the scenes so seeing all of the controls and adjustments and statuses and data helps developers orient themselves save figure out what they’re doing. Seeing all that stuff is often a huge hindrance to users that just have a problem they need to solve, and have a much more limited set of mental models and usage idioms they need to use figuring how which of those buttons to press and parameters to adjust. That’s the primary reason FOSS has so few non-technical users. The problem comes in when people that aren’t UI designers want to make something “look designed” so they start ripping stuff out and moving it around without understanding how it works affect different types of users. I don’t hear too many developers complain about the interface for iMessage for example despite having a fraction of the controls visible at any given time, because it effectively solves their problem, and does so easier than with a visible toggle for read receipts, SMS/iMessages, text size, etc etc etc. It doesn’t merely look designed, it it’s designed for optimal usability. Developers often see an interface that doesn’t work well for developers usage style, assume that means it doesn’t work well, and then complain about it among other developers creating an echo chamber. Developers being frustrated with an interface is an important data point that shouldn’t be ignored, but our perspectives and preferences aren’t nearly as generalizable some might think.
- terribleperson 2y ago
  I'm not particularly bothered by non-developer UI. I'm bothered by the incessant application of mobile UI idioms to desktop programs (remember when all windows programs looked somewhat similar?), by UI churn with no purpose, by software that puts functionality five clicks deep for no reason other than to keep the ui 'minimal', by the use of unclear icons when there's room for text (worse, when it's one of the bare handful of things with a universally-understood icon and they decided to invent their own), by UIs that just plain don't present important information for fear of making things 'busy'. There's a lot to get mad about when it comes to modern UIs without needing to approach it from a software developer usage style perspective.
  - namaria 2y ago
    I think a lot of this is bike shedding. Changing the interface design is easy. Understanding usability and building usable systems is hard.
  - chefandy 2y ago
    You're making a lot of assumptions about who's doing what, what problems they're trying to solve by doing it, and why. The discipline of UI design is figuring out how people can solve their problems easily and effectively. If you have advanced users that need to make five mouse clicks to perform an essential function, that's a bad design and the chance of that being a UI design decision is just about zero. Same thing with icons. UI design, fundamentally, is a medium of communication: do you think it's more likely a UI designer-- a professional and likely educated interactivity communicator-- chose those icons, or a developer or project manager grabbing a sexy looking UI mockup on dribble and trying to smash their use case into it? Minimalism isn't a goal-- it's a tool to make a better interface and can easily be overused. The people that think minimalism is a goal and will chop out essential features to make something "look designed" are almost always developers. Same thing with unclear icons. As someone with a design degree that's done UI design but worked as a back-end developer for a decade before that, and worked as a UNIX admin off and on for a decade before that, I am very familiar with the technical perspective on design and it's various echo-chamber-reinforced follies. It's not like all UI designers are incredibly qualified or don't underestimate the importance of some particular function within some subset of users, and some people that hire designers don't realize that a graphic designer isn't a UI designer and shouldn't be expected to work as one. But 700 times out of 1000, that's something dev said "this is too annoying to implement" or some project manager dropped it from the timeline. Maybe 250 of those remaining times, the project manager says "we don't need designers for this next set of features, right? Dev can just make it look like the other parts of the project?" Developers read an edward tufte book, think they're experts, and come up with all sorts of folk explanations about what's happening with a design and why people are doing it, then talk about it in venues like this with a million other developers agreeing with them. That does a whole lot more damage to UIs in the wild than bad design decisions made by designers.