I also like Delta and have forgiven them for that episode, but many of us flying that day didn't make it to our destinations until several days later (in many c

I also like Delta and have forgiven them for that episode, but many of us flying that day didn't make it to our destinations until several days later (in many cases too late for the purpose of the trip). I was flying home from a work conference and was lucky that I woke up early, saw my flight was cancelled within an hour of the incident starting, and immediately booked on another airline. I got home 6 hours later than intended, but at least I got home the same day. The alternatives that Delta booked for me were already going to be the next morning (Saturday), and I followed them after getting home: while the first leg worked fine, the second leg was cancelled late Saturday morning. It's likely that I'd have received yet another rebooking, but if that one also involved two legs it could easily have pushed my return date to Sunday, and by that point in the weekend I doubt I could have found openings on other airlines if I'd changed my mind. I had coworkers who didn't make it back home from that conference until Monday night. So yes, I think they tried hard to avoid inconveniencing people, but if you made it the same day you were lucky. Many didn't.