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I happened to be flying right in the midst and worst of Delta's incident, and honestly: Kudos to them for trying to make the best of a shitty situation. I still

I happened to be flying right in the midst and worst of Delta's incident, and honestly: Kudos to them for trying to make the best of a shitty situation. I still got to where I wanted to go, and the worst I experienced was my checked bag missed my flight and arrived a day late on the return leg. Looking over the flights that were cancelled while I was at the airport (Hartsfield-Jackson Atlanta International, oddly enough), Delta was clearly prioritizing cancelling flights that had alternatives so as many travellers had the best shot at getting to their destination. I've liked them ever since the Northwest days, and I don't expect that to change any time soon.

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lolinder 2y ago
I also like Delta and have forgiven them for that episode, but many of us flying that day didn't make it to our destinations until several days later (in many cases too late for the purpose of the trip). I was flying home from a work conference and was lucky that I woke up early, saw my flight was cancelled within an hour of the incident starting, and immediately booked on another airline. I got home 6 hours later than intended, but at least I got home the same day. The alternatives that Delta booked for me were already going to be the next morning (Saturday), and I followed them after getting home: while the first leg worked fine, the second leg was cancelled late Saturday morning. It's likely that I'd have received yet another rebooking, but if that one also involved two legs it could easily have pushed my return date to Sunday, and by that point in the weekend I doubt I could have found openings on other airlines if I'd changed my mind. I had coworkers who didn't make it back home from that conference until Monday night. So yes, I think they tried hard to avoid inconveniencing people, but if you made it the same day you were lucky. Many didn't.

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lolinder 2y ago

I also like Delta and have forgiven them for that episode, but many of us flying that day didn't make it to our destinations until several days later (in many cases too late for the purpose of the trip). I was flying home from a work conference and was lucky that I woke up early, saw my flight was cancelled within an hour of the incident starting, and immediately booked on another airline. I got home 6 hours later than intended, but at least I got home the same day. The alternatives that Delta booked for me were already going to be the next morning (Saturday), and I followed them after getting home: while the first leg worked fine, the second leg was cancelled late Saturday morning. It's likely that I'd have received yet another rebooking, but if that one also involved two legs it could easily have pushed my return date to Sunday, and by that point in the weekend I doubt I could have found openings on other airlines if I'd changed my mind. I had coworkers who didn't make it back home from that conference until Monday night. So yes, I think they tried hard to avoid inconveniencing people, but if you made it the same day you were lucky. Many didn't.